Business Process Management

Solutions

Investigative Fraud Case Management System

OpenText Active Client Management

Artificial Intelligence

Enterprise Content Management

Business Process Management

Case Management

Workflow

Time & Labor Management

Archive Management

Integration With DMS & SAP

Integration With DMS & HR

Integration With DMS & AI

Business Process Management

Business Process Management is a proactive way of managing enterprise-wide business processes to increase efficiency, productivity, innovation, and customer satisfaction by automating, improving, or optimizing business processes. It creates, enhances, monitors, analyzes, controls, and optimizes operational business processes by utilizing People, Processes, Technology, and Information.

Business Process Management can distribute work within an organization to different work groups, where specialized processing can occur. Process Management routes data, referenced by process instances, to designated people or activities, where predefined rules are applied, and actions are performed based on specified conditions.

From a business point of view, the BPM value is summed up as follows:

B: Business Value by increasing growth and bottom line profitability of an organization

P: Process Value by continuous improvement of processes to transform resources and materials into excellent products and services

M: Management Value by continuous planning, improvement, and measurement through collected metrics by monitoring, analysis, control, what-if scenarios, and optimization

• Analysis: Analyze an existing business process

• Business Process: Design the business process workflow using the BPMN modeler

• Prototype: Prototype the business process containing workflow with activities (work steps)

• Authorization : Permit access to work steps and type of work based on user roles, access control list permission such as upload or download documents, allow a user to work with tasks such as sending mail, creating correspondence, and more.

• Configuration: Configure custom tasks, configure workflow routing rules, configure automated routing, design input capture forms with user-defined form fields (metadata), configure document types, configure templates, and more

• Integration : Provide artificial intelligence-based virtual assistant vis API at an activity, d) Integrate with an internal or external system

• Analytics : Capture and Monitor business metrics, Analyze Metrics and Report Business Metrics in Dashboard or Report forms

• Audit Trail : Provide an audit trail at every step for continuous business process improvement and to meet regulatory compliance

• Deployment: : Deploy the solution on-premises or in the cloud

• Capture and Monitor Business Intelligence : Provide real-time and historical insight into existing processes. The results can be displayed in table or graphical formats. Some standard reports available are:

Average time in an activity: How long a user, on average, spent at each activity
Average locked time in an activity: How long a user worked on at each activity
Number of items in each activity: How many items of work are waiting in each activity to be processed
% work in activities: Display the percentage of work processed and remaining to be worked at each activity

In essence, the Information is available for any historical time period, and can be divided by line of business, region, group, or individual.

Businesses that use BPM can be more flexible in their decision-making processes.
Business managers can predict the long-term impact of changes in the business.
Employee efficiency is increased because tasks are directly assigned and communicated to the authorized person.
We can easily measure the efficiency of the business process and better understand the business activity because the tasks are monitored from start to finish.
Manager scan ensure that all documents for meeting compliance standards are in place by mapping out each phase of the business process with BPM. As a result, massive fines for noncompliance can be avoided.
Because BPM promotes better workflow documentation, every business process is mapped out from beginning to end, so if an employee retires or changes jobs, manager scan easily transfer the business knowledge to other employees.
Change is constant. Continuous changes are required for market flexibility rather than changing from top to bottom small-small changes with significant impacts are advantageous; with the use of BPM software you can be adaptive in the changing process.

OpenText Active Client Management

Business Process Management is a proactive way of managing business processes in a department or enterprise wide to increase efficiency, productivity, innovation, customer satisfaction by automating, improving or optimizing business processes. It is used to create, enhance, monitor, analyze, control and optimize operational business processes by utilizing people, process, and technology.

Business Process Management can be used to distribute work within an organization to different work groups, where specialized processing can take place. Process Management routes data, referenced by process instances, to designated people or activities, where predefined rules are applied and actions are performed based on specified conditions.

From a business point of view, the BPM value is summed up as follows:
B: Business Value by increasing growth and bottom line profitability of an organization
P: Process Value by continuous improvement of processes to transform resources and material to excellent products and services
M: Management Value by continuous planning, improvement and measurement through collected metrics by monitoring, analysis, control, what if scenarios and optimization

SoluSoft’s BPM solution allows customer to: a) Analyze an existing business process, b) Design the business process using SoluSoft BPMN modeler, c) Prototype the business process containing workflow with activities (work steps), roles, access control list for permissions, allow user to work with standard tasks such as send mail, create correspondence, etc., configure custom tasks, configure workflow routing rules, configure automated routing, design input capture forms with user defined form fields (metadata), configure document types, configure templates and more, provide artificial based virtual assistant at an activity, d) Integrate with an internal or external system, e) Capture and Monitor business metrics, f) Analyze Metrics and Report Business Metrics in Dashboard or Report forms, f) Provide Audit trail, g) Adapt monitored feedback for continuous business process improvement, h) Deploy the solution on-premises or in the cloud.
‍
Monitoring and Business Intelligence
SoluSoft’s BPM solutions provide both real-time and historical insight into existing processes. The results can be displayed in table or graphical formats. Some standard reports available are:
Average time in activity —- How long each Application spent at each activity
Average locked time in activity —- How long each Application was actually worked on at each activity
Number of items in each activity —- How many items are waiting in each application process activity
% work in activities —- Shows the activities that have worked and where, by percentage, the items are located
Information is available for any historical time period, and can be divided by line of business, region, group, or individual.

From a business point of view, the BPM value is summed up as follows:

B: Business Value by increasing growth and bottom line profitability of an organization

P: Process Value by continuous improvement of processes to transform resources and materials into excellent products and services

M: Management Value by continuous planning, improvement, and measurement through collected metrics by monitoring, analysis, control, what-if scenarios, and optimization

• Analysis: Analyze an existing business process.

• Business Process: Design the business process workflow using the BPMN modeler.

• Prototype: Create a prototype of the business process containing workflows with activities (work steps).

• Authorization : Grant access to work steps and specify the type of work based on user roles. Implement access control list permissions such as uploading or downloading documents, allowing users to perform tasks such as sending emails, creating correspondence, and more.

• Configuration: Configure custom tasks, define workflow routing rules, set up automated routing, design input capture forms with user-defined form fields (metadata), configure document types, templates, and more.

• Integration : Provide an artificial intelligence-based virtual assistant via API at an activity. Integrate with internal or external systems.

• Analytics : Capture and monitor business metrics. Analyze metrics and generate business metric reports in dashboards or report forms.

• Audit Trail : Provide an audit trail at every step for continuous business process improvement and to meet regulatory compliance.

• Deployment: : Deploy the solution either on-premises or in the cloud.

• Capture and Monitor Business Intelligence : Offer real-time and historical insights into existing processes. The results can be displayed in table or graphical formats. Some standard reports available include:

Average time in an activity: The average time a user spends on each activity.
Average locked time in an activity: The average time a user works on each activity.
Number of items in each activity: How many work items are waiting in each activity to be processed.
% work in activities: Display the percentage of work processed and remaining to be worked on at each activity.

In essence, this information is available for any historical time period and can be segmented by line of business, region, group, or individual.

Businesses that use BPM can be more flexible in their decision-making processes.
Business managers can predict the long-term impact of changes in the business.
Employee efficiency is increased because tasks are directly assigned and communicated to the authorized person.
We can easily measure the efficiency of the business process and better understand the business activity because the tasks are monitored from start to finish.
Manager scan ensure that all documents for meeting compliance standards are in place by mapping out each phase of the business process with BPM. As a result, massive fines for noncompliance can be avoided.
Because BPM promotes better workflow documentation, every business process is mapped out from beginning to end, so if an employee retires or changes jobs, manager scan easily transfer the business knowledge to other employees.
Change is constant. Continuous changes are required for market flexibility rather than changing from top to bottom small-small changes with significant impacts are advantageous; with the use of BPM software you can be adaptive in the changing process.